Please read the details and exclusions set out in our shipping policy.

Delivery charges will be added when processing your order. You will be able to revise the total price of the order including taxes and delivery costs before confirming your purchase.

When you consult the payment page, it is possible to enter a discount code in the box provided for this purpose. Then you need to click on the APPLY button.».

When the discount code is validated, your order will be updated according to the promotions applicable to the voucher.

If you experience any difficulties, please do not hesitate to contact our customer service. Our staff will assist you in placing your order.

There can be several reasons why a promotional code does not work. Here are some things to check:

Has the coupon date expired Most promotions are valid for a limited time. The promotion may have already ended;;

Is there already a discount applied to my order? Only one coupon and / or promotion is accepted per order;;

Are the products in my basket included in the promotion Sometimes promotions are valid on a limited number of products and / or categories..

If you still have problems with a discount code, please do not hesitate to contact our customer service.

We advise you to enter your email in the designated place on the product sheet, so you will be notified as soon as it is back in stock.

Otherwise, our customer service people will inform you about the possible availability of the product. Do not hesitate to contact us to submit ideas for products to offer on our site. You can contact us by phone, email and Facebook.

Unfortunately, all digital (download) products are non-refundable as the file(s) are automatically sent to your computer.

It is essential to download your digital products to your computer or smart phone upon purchase.

If you have not downloaded your digital products within 4 months of purchase, we will not resend the downloads to you. We accept no responsibility if you have not claimed your downloads within this time.

Usually, orders are processed within 24 hours, not including weekends.

Please see our shipping policy for delivery times.

Certain times of the year are busier and delays come from the carrier. Any indication of delivery time is approximate and is not guaranteed by Pomango.

Under the Consumer Protection Act, if the item you bought last week is now on sale, the law does not require the merchant to give you the discount. However, some merchants agree to compensate their customers. »

Pomango will offer within 7 days of purchase a gift certificate if the product purchased on pomango.ca only is now on discount. The value of the gift certificate will be the difference between the price at the regular price and the discounted price of the product.

We do not control the discounts and refunds from our resellers. In such a situation, please contact them directly.

The methods of payment accepted are ShopPay, GooglePay, ApplePay credit cards and by VISA, MasterCard AMEX or Discover credit card or the online payment service Sezzle.

Due to a warehouse restructuring, this option is temporarily not available.

Can I come directly to the warehouse to visit/shop?

Unfortunately, it is no longer possible to come and shop directly in the warehouse since it is now an independent establishment.

Please click on the user icon in the top menu or the "my account" link on mobile devices.

In this page there is a Forgot Password section. Enter your email and click SEND. Check your mailbox to retrieve your temporary password. When you have logged in to your account with the temporary password, you will be prompted to change the temporary password to a password of your choice.ix.