Orders

Shipping costs are calculated at checkout, based on package size and destination.

Free shipping in Quebec and Ontario for every order of 99$ or more.

Delivery charges will be added when processing your order. You will be able to revise the total price of the order including taxes and delivery costs before confirming your purchase.

When you consult the payment page, it is possible to enter a discount code in the box provided for this purpose. Then you need to click on the APPLY button.».

When the discount code is validated, your order will be updated according to the promotions applicable to the voucher.

If you experience any difficulties, please do not hesitate to contact our customer service. Our staff will assist you in placing your order.

There can be several reasons why a promotional code does not work. Here are some things to check:

Has the coupon date expired Most promotions are valid for a limited time. The promotion may have already ended;;

Is there already a discount applied to my order? Only one coupon and / or promotion is accepted per order;;

Are the products in my basket included in the promotion Sometimes promotions are valid on a limited number of products and / or categories..

If you still have problems with a discount code, please do not hesitate to contact our customer service.

You can contact us to check the availability of a product. Our customer service people will inform you about the possible availability of the product. Please do not hesitate to contact us to submit ideas for products to offer on our site. You can contact us by phone, email and Facebook.

Unfortunately, all digital (download) products are non-refundable as the file(s) are automatically sent to your computer.

Usually, orders are processed within 24 hours, excluding weekends. Then, deliveries to Quebec and Ontario are usually made in 3 to 5 working days. Certain times of the year are busier and the lead times come from the carrier. Any indication as to the delivery time is approximate and is not guaranteed by Pomango.

Under the Consumer Protection Act, if the item you bought last week is now on sale, the law does not require the merchant to give you the discount. However, some merchants agree to compensate their customers. »

Pomango will offer within 7 days of purchase a gift certificate if the product purchased on pomango.ca only is now on discount. The value of the gift certificate will be the difference between the price at the regular price and the discounted price of the product.

We do not control the discounts and refunds from our resellers. In such a situation, please contact them directly.

Accepted payment methods are ShopPay, GooglePay, ApplePay credit cards, VISA and MasterCard credit cards or the online payment service PayPal.

Due to a warehouse restructuring, this option is temporarily not available.

Unfortunately, it is no longer possible to come and shop directly in the warehouse since it is now an independent establishment.

My account

Please click on the user icon in the top menu or the "my account" link on mobile devices.

In this page there is a Forgot Password section. Enter your email and click SEND. Check your mailbox to retrieve your temporary password. When you have logged in to your account with the temporary password, you will be prompted to change the temporary password to a password of your choice.ix.