Privacy policy

This policy applies to the following sites: www.pomango.ca

Date of last update: October 13, 2023

 

Your privacy is of the utmost importance to www.pomango.ca, which is responsible for this site.

The purpose of this privacy policy is to explain to you:

How your personal information is collected and processed. Personal information is any information that can be used to identify you. This includes your first and last name, your age, your postal address, your e-mail address, your location and your IP address;

What are your rights regarding this information?

Who is responsible for processing the personal information collected and processed?

To whom this information is transmitted;

The site's policy on cookies.

Collection of personal information

We collect the following personal information:

• First and last name
  
• E-mail address
  
• Telephone number
  
• Mailing Address
  
• Payment information
• Informations de paiement
• • Credit card number
    
  • Card expiry date
    
  • Security code (CVV)
    
  • Cardholder's name
    
  • Billing address
• Accounts and preferences
  • User name and password
    
  • Language and design preferences
    
  • Order or interaction history
    
  • Answers to surveys and questionnaires
    
  • Comments, testimonials, reviews
    
  • Content uploaded or shared on the site (photos, videos, etc.)

Contact us if you need more information: info@pomango.ca

The personal information we collect is gathered using the methods described below, in the "Forms and methods of collection" and following sections.

Forms and methods of collection

Your personal information is collected through the following methods:

• Online forms
  
  • Registration or login forms
    
  • Order or payment forms
    
  • Surveys and questionnaires
    
  • Contact or feedback forms
    
  • Newsletter subscription or alerts
• Cookies
  • Session cookies
    
  • Persistent cookies
    
  • Third-party cookies
    
  • Tracking cookies
    
  • Supercookies
• Web beacons (or pixels espions)
  • Tracking pixels
    
  • Conversion pixels
• Server log analysis
  • IP addresses
    
  • Device and browser information
    
  • Session activity
• Web analysis tools
  • Google Analytics
  • Matomo (formerly Piwik)
    
  • Adobe Analytics
    
  • Other analytics platforms
• HTML5 local storage
  • Web storage (localStorage or sessionStorage)
  • IndexedDB
• APIs
  • Geolocation API
    
  • Media APIs (photos, videos, microphone)
    
  • APIs for integration with third-party platforms (e.g. Facebook API for logins)
• Plugins and browser extensions
  • Social media integrations
    
  • Share buttons
• Browser fingerprint recognition features
  • Use of browser's unique characteristics to identify it
• Cookie-free tracking technologies
  
  • ETag (Entity Tag)
    
  • HSTS (HTTP Strict Transport Security) supercookies
• Captchas and human interaction tests
• Social authentication modules
  • Login via Facebook, Google, etc.
• Canvas fingerprinting techniques
  
  • Use rendered graphics to uniquely identify a device or browser.
• Websockets
  • Real-time connections between client and server.
• Offline data collection
  • QR code scanners
    
  • Events or fairs with registration or paper surveys

We use the information collected in this way for the following purposes:

• Enhanced User Experience
  • Content personalization
    
  • Memorization of user preferences
    
  • Adapting design to user behavior and preferences
• Marketing and Advertising
  • Targeted advertising
    
  • Customer segmentation
    
  • Retargeting or retargeting advertising
    
  • Email marketing
    
  • Analysis of advertising campaign effectiveness
• E-commerce
  • Transaction processing
    
  • Product suggestions
    
  • Shopping cart management
• Customer support
  • Assistance and after-sales service
    
  • Feedback and complaint management
    
  • Improving customer service through feedback
• Analysis and reporting
  • Website traffic analysis
    
  • Market research
    
  • Sales forecasts and trends
• Security and Fraud
  • Fraud prevention
    
  • Detection of suspicious activity
    
  • Protection against DDoS attacks
• Product or Service Development
  • Identification of new market opportunities
    
  • A/B testing to improve products or services
    
  • Functionality optimization
• Social Networks and Content
  • Sharing content on social media
    
  • Analysis of interactions on social networks
• Compliance and regulations
  • Compliance with legal obligations
    Responding to requests from authorities
• Communication
  • Sending newsletters
    
  • Notifications and alerts
• Human Resources Management (for internal portals)
  • Employee management
    
  • Training and development
    
  • Performance assessment
• Research & Development
  • Identification of market trends
    
  • Studies and research for new products or improvements
• Partnerships and Affiliations
  • Data sharing with partners to offer complementary services
    
  • Tracking conversions linked to partnerships
• Other uses specific to your business or industry

Log files and cookies

We collect certain information through log files and cookies. These files enable us to process statistics and traffic information, facilitate navigation and improve service for your convenience.

a- Description of cookies used by the site

These are mainly used to store the following information:

• Partnerships and Affiliations
  • IPv4 version
    
  • IPv6 version
• Browser type
  
  • Browser name
    
  • Browser version
    
  • Browser language
    
  • Plugins and extensions installed
• Visited pages
  • Length of visit
    
  • Site navigation path
    
  • Interactions on each page (clicks, scrolls, etc.)
• Device information
  • Type of device (desktop, mobile, tablet, etc.)
    
  • Operating system and version
    
  • Screen resolution
    
  • Connection type (WiFi, 4G, etc.)
• Geolocation
  • Country
    
  • Region or State
    
  • City
    
  • Approximate latitude and longitude
• Time stamp of visit or interaction
  
• Referrer information (source URL from which the user arrived)
  
• Search engine used and search terms
  
• Cookies and unique identifiers
  
• Network information
• • Internet Service Provider (ISP)
    
  • Connection speed
• Specific actions taken
  • Purchase
    
  • Register
    
  • Download content
    
  • View a video or listen to an audio file

The use of such files enables us to achieve the following objectives:

• Improving the User Experience
  • Personalization of content
    
  • Memorization of user preferences
    
  • Adapting design to user behavior and preferences
• Marketing  and advertising
  • Targeted advertising
    
  • Customer segmentation
    
  • Retargeting or retargeting advertising
    
  • Email marketing
    Analysis of advertising campaign effectiveness
• E-Commerce
  • Transaction processing
    
  • Product suggestions
    
  • Shopping cart management
• Customer Support
  • Assistance and after-sales service
    
  • Feedback and complaint management
    
  • Improving customer service through feedback
• Analysis and reporting
  • Website traffic analysis
    
  • Market research
    
  • Sales forecasts and trends
• Security and Fraud
  • Fraud prevention
    
  • Detection of suspicious activity
    
  • Protection against DDoS attacks
• Product or Service Development
  • Identification of new market opportunities
    
  • A/B testing to improve products or services
    
  • Functionality optimization
• Social Networks and Content
  • Sharing content on social media
    
  • Analysis of interactions on social networks
• Compliance and regulations
  • Compliance with legal obligations
    Responding to requests from authorities
• Communication
  • Sending newsletters
    
  • Notifications and alerts
• Human Resources Management (for internal portals)
  • Employee management
    
  • Training and development
    
  • Performance assessment
• Research & Development
  • Identification of market trends
    
  • Studies and research for new products or improvements
• Partnerships and Affiliations
  • Data sharing with partners to offer complementary services
    
  • Tracking conversions linked to partnerships
• Other uses specific to your business or industry

When browsing the site, third-party cookies may be stored. Contact us for more information: info@pomango.ca

These sites have their own privacy policies and terms and conditions of use that may differ from ours. We invite you to consult the privacy policies and general conditions of use of these sites.

b- Opposition to the use of cookies by the site

You may refuse the use of cookies by configuring your browser.

If you decide to deactivate cookies, you will then be able to continue browsing the site. However, we cannot be held responsible for any malfunctioning of the site caused by this manipulation.

Sharing personal information

We will not sell or otherwise market the personal information we collect. However, we may share such information with third parties.

Fulfilment of requests

If you do not wish your personal information to be shared with third parties, you may object at the time of collection or at any time thereafter, as mentioned in the "Right of objection and withdrawal" section.

Retention period of personal information

The data controller will keep all personal data collected on the site's computer systems under reasonable security conditions for as long as it deems necessary/reasonable.
Contact us if you need more information:

Aurélie Plourde

aurelie.plourde@pomango.ca

+ 1 (819) 822-0791 ext 104

4130 Rue Lesage, Sherbrooke, QC J1L 0B6

Hosting of personal information

Our site is hosted by Shopify whose head office is located at the following address :

151 O'Connor St Ground floor, Ottawa, ON K2P 2L8

The host can be contacted at the following telephone number: +1 (613) 241-2828

The personal information we collect and process is transferred to the following country(ies):

• Canada

Person responsible for processing personal information

Aurélie Plourde

Here is how he can usually be reached during business hours:

Téléphone : + 1 (819) 822-0791 ext 104

By e-mail : aurelie.plourde@pomango.ca

The data controller is responsible for determining the purposes and means of processing personal information.

Obligations of the personal data controller

The person responsible for processing personal information undertakes to protect the personal information collected, not to transmit it to third parties without your knowledge, and to respect the purposes for which the information was collected.

In addition, the party responsible for processing personal information undertakes to notify you in the event of rectification or deletion of personal information, unless this would entail disproportionate formalities, costs or steps.

In the event that the integrity, confidentiality or security of your personal information is compromised, the data controller undertakes to inform you by any means.

Right of objection and withdrawal

You have the right to object to the processing of your personal information by the site ("right of objection"). You also have the right to request that your personal data no longer appear, for example, on a mailing list ("right of withdrawal").

In order to object to the processing of your personal information or request the withdrawal of your personal information, you must follow the following procedure:

The user must send an e-mail to info@pomango.ca and make the request.

Right of access, rectification and deletion

You may access, update, modify or request the deletion of your personal information by following the procedure set out below:

The user must send an e-mail to info@pomango.ca and make the request.

If you have one, you have the right to request the deletion of your personal space by following the procedure below:

The user must send an e-mail to info@pomango.ca and make the request.

Security

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

• SSL (Secure Sockets Layer) protocol
  
• User name and password identification
  
• Two-factor authentication
  
• Smart cards or physical security keys
  
• Biometric recognition (fingerprints, facial recognition, etc.)
  
• Hardware firewalls
  
• Software firewalls
  
• Regular scans
  
• Automatic signature updates
  
• Real-time protection
  
• Regular software and system updates
  
• Data breach procedures
  
• Strictly controlled access to sensitive data

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, a degree of risk is always present when using the Internet to transmit information.

Modification of privacy policy

This privacy policy can be consulted at any time at the current address.

We reserve the right to modify it in order to ensure that it complies with current legislation.

You are therefore invited to consult this privacy policy regularly in order to keep up to date with the latest changes.

Acceptance of privacy policy

By browsing the site, you acknowledge that you have read and understood this privacy policy and agree to its terms, particularly as regards the collection and processing of your personal information and the use of cookies.

Legislation

We undertake to comply with the legislative provisions set out in :

Act to modernize legislative provisions respecting the protection of personal information, LQ 2021, c. 25

Private: Act respecting the protection of personal information in the private sector, RLRQ c P-39.1

Personal Information Protection and Electronic Documents Act, LC 2000, c 5.

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